Privacy Policy — Nexora Group (Canada)
Scope and who this policy applies to
This Privacy Policy explains how Nexora Group (“we,” “us,” “our”) collects, uses, discloses, and protects information when you visit https://nexora-group-ai.org, create an account, or use our online financial platform features, including crypto investing and trading tools, market analytics, and partner-connected account access.
This policy applies to individuals in Canada and to information we handle in the course of providing our services. Our services are intended for users aged 18+ only.
Contact details for privacy and support
If you have questions, requests, or complaints about privacy, you can contact us:
Support Email
Phone
+1 (647) 912-0834
Company Address
4100 Yonge Street, Suite 200, Toronto, ON M2P 2B5, Canada
Information we collect
We collect information in three main ways: (1) you provide it, (2) it is generated when you use the platform, and (3) we receive it from service providers or partners where applicable.
Information you provide
This may include your name, email address, phone number, date of birth (to confirm 18+ eligibility), country/province, login credentials, verification details, support messages, and preferences.
Usage and device data
When you use the website or dashboard, we may collect technical and activity data such as IP address, browser type, device identifiers, time zone and approximate location, session activity, page interactions, and logs related to platform performance and security.
Financial and trading-related information
Depending on features you use, we may process account configuration details, settings, risk preferences, and activity metadata (for example, when you connect to third-party services). We aim to minimize the data collected to what is needed for operations and security.
Cookies and similar technologies
We may use cookies, local storage, and similar tools to keep you signed in, remember preferences, prevent fraud, and understand how the website is used. You can typically control cookies through your browser settings; some features may not function properly if cookies are disabled.
How we use your information
We use information for legitimate operational purposes, including:
Providing and maintaining the service
To create and administer accounts, enable dashboard access, provide platform features, deliver notifications, and support user requests.
Security and fraud prevention
To verify identity where appropriate, detect suspicious activity, protect accounts, and enforce access controls.
Improving and developing the platform
To debug issues, monitor performance, perform analytics, and refine features based on aggregated usage patterns.
Communications
To send service messages (e.g., security alerts, policy updates, operational notices) and respond to inquiries.
Legal and compliance needs
To meet applicable legal obligations, respond to lawful requests, and manage disputes where relevant.
Legal bases and consent (Canada)
Where required, we rely on your consent to collect, use, or disclose personal information. In other contexts, we may process information as needed to provide services you request, protect our users and systems, and comply with legal obligations. You may withdraw consent in certain circumstances, but doing so may limit your ability to use the platform.
How we share information
We do not sell personal information as a business model. We may share information in the following situations:
Service providers
We may use vetted vendors for hosting, analytics, customer support, communications, security monitoring, and similar services. They are permitted to process information only to provide services to us, under contractual safeguards.
Partner connectivity and third parties you choose
If you choose to connect the platform with third-party tools or partner services, we may share information needed to enable that connection and maintain it. What is shared depends on the connection you initiate and the settings you select.
Legal requests and protection
We may disclose information if required by law, court order, or valid legal process, or when reasonably necessary to protect users, our rights, and the safety and integrity of the platform.
Business changes
If we undergo a merger, acquisition, restructuring, or asset transfer, information may be disclosed as part of that transaction, subject to appropriate protections.
International transfers
Some service providers may process data outside Canada. Where this occurs, information may be subject to the laws of the receiving country. We use contractual and technical measures intended to protect information during cross-border processing.
Data retention
We retain information only as long as needed for the purposes described in this policy, including account administration, security, dispute resolution, and legal obligations. Retention periods vary depending on the type of information and the context in which it was collected.
Security measures and your responsibilities
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure.
What you should do
Use a strong, unique password; enable available security features; keep contact details current; do not share credentials; and notify us promptly if you suspect unauthorized access.
Your privacy rights (Canada)
Depending on your province and applicable law, you may have rights to:
Access and correction
Request access to personal information we hold and ask for corrections if it is inaccurate or incomplete.
Withdrawal of consent
Withdraw consent for certain processing (where consent is the basis), subject to legal and operational limitations.
Complaint options
Raise a concern with us first; if unresolved, you may have the option to contact a relevant privacy authority.
How to submit a privacy request
Step-by-step process
- Email [email protected] with the subject “Privacy Request — Nexora Group.”
- Describe your request (access, correction, deletion, or consent withdrawal).
- Provide identifying information sufficient for us to verify you (we may request additional verification to protect your account).
We will respond within a reasonable timeframe and explain any limitations that apply.
Children and age restrictions
Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided information, contact us so we can take appropriate steps.
Changes to this Privacy Policy
We may update this policy to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on our website and adjust the “effective” date within the policy content where applicable. Material changes may also be communicated via account notice or email.
How to contact us
For privacy questions or requests, contact: [email protected] or call +1 (647) 912-0834.